Help
Frequently asked questions
Everything you might want to know about our cards, ordering and delivery. If your question is not answered here, send us a message, and we will get back to you within two business days.
Our cards
Where are your cards made?
Every card is printed locally in Melbourne and is proudly Australian Made. We are a small Australian business, not a reseller of imported stock.
Are the photographs your own?
Yes. Every image on the front of a Cards by Jennie card is original photography, taken by Jennie. You will not find these images on any other card.
What card stock do you use?
We print on quality card stock chosen for its weight and finish, so the card feels substantial in the hand and the photography prints true to colour.
Do your cards come with envelopes?
Yes. Every card comes with a matching envelope at no extra cost, including cards bought in multi-packs.
What size are your cards?
The cards in our online range are our large square format, 14.5cm x 14.5cm once folded, and come with a matching envelope. It is a generous size, which means the photography is shown at its best and there is plenty of room to write.
We do produce other sizes, and where a pack or a special item differs from the standard square card, the dimensions are listed on that product page. If you are buying for a particular envelope or frame, check the product description before you order.
Are the cards blank inside?
All of our designs are blank inside so you can write your own message.
Some card designs have a printed greeting on the front, such as Happy Birthday or Happy Anniversary.
Each product page tells you in the description.
Where were the photographs taken?
Most of our photography is taken around the Mornington Peninsula and coastal Victoria, along with native flora and gardens closer to home. A number of designs are recognisably local, which is part of why they travel so well as a gift or a card sent overseas.
Do you sell handcrafted cards?
Yes. Our single cards are printed, and our gift packs are handcrafted, with each photograph individually mounted on the card front by Jennie. The full handcrafted range, with thousands of designs, is available at markets.
Do you offer Christmas cards?
Yes. Our Christmas range is a genuinely Australian take on the season, with beach and native designs rather than snow scenes. Our Christmas range is available year-round or seasonally, and we add new designs every year.
Ordering
What pack sizes can I buy?
You can buy single cards, or one of our mixed gift packs of 8 cards. The pack size and card size are shown on each product page.
Can I mix designs within a pack?
Our gift packs are hand-picked by Jennie, so the designs in each pack can't be chosen. To make your own mix, simply buy individual cards.
Is there a minimum order?
No. You are welcome to order a single card.
Can I have a message printed inside the card?
Our cards are supplied blank inside, or with a printed greeting on the front, so you can write your own message by hand. We do not currently print personalised messages inside.
Do you do custom or personalised cards?
Yes! We design and print custom work for businesses, weddings and events, including cards featuring your own occasion or branding. Get in touch with the details, and we will let you know what is possible.
A design I want is sold out. What happens now?
Our range is printed in batches, so designs do come back. Contact us with the design name, and we will tell you when it is next available.
Can I change or cancel my order after placing it?
We pack orders quickly, so contact us as soon as you can. If your order has not yet been posted we will change or cancel it for you. Once it is in the post it will need to be handled as a return.
Payment
What payment methods do you accept?
Online payments only when buying from our website. If you would like to pay cash, it is best to find me at a local market or support one of our valued retail outlets.
Are your prices in Australian dollars?
Yes. All prices are shown in Australian dollars and include GST.
Do you offer gift cards?
Not at the moment.
I have a discount code. Where do I enter it?
I am sorry, but we don't offer discount codes, so you may be in the wrong place.
If you have a wholesale account, you will see wholesale pricing when you are logged in.
Shipping and delivery
Where do you ship to?
We ship Australia wide.
How much does postage cost?
Postage is shown at checkout before you pay. Standard postage is free on orders of $100 or more.
How long will my order take to arrive?
We pack and post orders within one to two business days. Once posted, Australia Post delivery usually takes two to six business days, depending on your location, with regional and remote areas taking a little longer.
Do you offer express post?
Yes - but please let us know in the comment the urgency and required date, as a courier might be better.
How are the cards packaged?
Cards are posted flat in rigid protective packaging so they arrive without bends or creases.
Can I track my order?
Yes. You will receive a tracking number by email once your order has been posted.
Can I collect my order instead of having it posted?
Not at this stage. We can deliver wholesale orders by hand.
Can you post directly to the recipient?
Yes. Enter the recipient's address as the delivery address at checkout. However, please note that we DO NOT include a message in the card. It would arrive blank.
My order has not arrived. What should I do?
If your order has not arrived within the expected timeframe, check the tracking first, then contact us with your order number and we will follow it up with Australia Post on your behalf.
Returns and exchanges
What is your returns policy?
If a card arrives damaged, faulty, or not as ordered, contact us within 14 days with your order number and a photo, and we will replace it or refund you, including return postage where applicable. WE do not return for change of mind.
Can I return a card if I change my mind?
We are not able to accept change-of-mind returns on cards, as they are easily marked in transit. Please choose carefully and get in touch before ordering if you are unsure about a design.
My cards arrived damaged.
We are sorry, that should not happen. Send us a photo and your order number and we will replace them. You will not need to send the damaged cards back.
How long do refunds take?
Refunds are returned to your original payment method and generally appear within five to ten business days, depending on your bank.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
Wholesale and stockists
Do you sell wholesale?
Yes. We supply independent retailers, gift shops, galleries, nurseries and florists across Australia, with both our printed greeting card range and calendars. Full details, pricing and how to apply are on our wholesale page.
Where can I buy Cards by Jennie in store?
See our stockists page for the stores that carry Cards by Jennie.
I run a market stall or a small shop. Can I buy at wholesale?
Get in touch and tell us a little about your business. We work with businesses of all sizes and will let you know what we can do.
Contact
How do I get in touch?
Visit the contact us page or email jennie@cardsbyjennie.com.au
Do you have a shopfront?
Online only, or a physical location through our retailer, and occasionally you will find us at a local market.
