Refund policy
Your rights under the Australian Consumer Law
Our goods come with guarantees that the Australian Consumer Law cannot exclude.
You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality, and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
If something is wrong with your order
Contact us within 14 days with your order number and a photo, if the cards you received are:
- Damaged or faulty
- Not what you ordered
- Not as described on our website
We will replace them or refund you, whichever you prefer, if the issue is major. We will cover return postage where it is needed, and in most cases we will not ask you to send anything back.
Change of mind
We can't accept change-of-mind returns, as cards can be easily marked or bent once they leave us and cannot be resold. Please choose carefully, and get in touch before you order if you are unsure about a design, size or colour. We are happy to answer questions. This does not affect your rights where something is faulty or not as described.
Changing or cancelling an order
We pack quickly, so contact us as soon as possible. If your order has not been posted we will change or cancel it. Once it is in the post, it needs to be handled as a return.
How refunds are paid
Refunds go back to your original payment method. Most appear within five to ten business days, depending on your bank. We will email you when the refund is processed.
Gift cards
We DO NOT sell gift cards.
Wholesale orders
Wholesale orders are covered by our Terms of Trade, not by this policy.
Contact
jennie@cardsbyjennie.com.au