Shipping policy
Shipping and Delivery
Where we ship
We ship anywhere in Australia. We do not currently ship outside Australia.
Dispatch times
Orders are packed and posted within two business days. Orders placed on weekends and public holidays are posted the next business day.
During November and December we are busier than usual and dispatch may take a little longer. We will always tell you on the site if that is the case.
Postage rates
Postage is calculated and shown at checkout before you pay.
How long delivery takes
Once posted, Australia Post estimates:
| Destination | Standard | Express |
|---|---|---|
| Melbourne metro | 1 to 3 business days | Next business day |
| Victoria regional | 2 to 4 business days | 1 to 2 business days |
| Interstate metro | 3 to 6 business days | 1 to 3 business days |
| Regional and remote | 5 to 10 business days | 2 to 5 business days |
These are Australia Post's estimates, not guarantees. We have no control over the post once your order leaves us, though we will always help you chase it.
How your cards are packed
Cards are posted flat in rigid protective packaging so they arrive without bends or creases.
Tracking
You will receive a tracking number by email as soon as your order is posted.
Delivery address
Please check your delivery address carefully at checkout. We post to the address you give us. If an order is returned to us because the address was incorrect or incomplete, we will re-send it once you pay postage again.
If your order has not arrived
Check your tracking first, and have a look for a card from Australia Post in case it is waiting at your local post office. If it still has not turned up within the estimated timeframe, email us your order number at jennie@cardsbyjennie.com.au and we will follow it up.
If your order arrives damaged
Send us a photo and your order number within 14 days and we will replace the affected cards. You will not need to send the damaged ones back.
Sending direct to a recipient
Enter their address as the delivery address at checkout.